Inside JLL’s award-winning compliance and ethics program

Apr 17, 2023
Jones Lang LaSalle was named the winner at Corporate Secretary’s 15th annual Corporate Governance Awards

Jones Lang LaSalle (JLL) takes compliance and ethics seriously, and on a global basis. In fact, its team comprises more than 30 dedicated individuals spread across three regions and 14 countries.

Another hint as to JLL’s extensive worldwide compliance and ethics work is the name of one of its key elements: Ethics Everywhere. This program includes a global network of ethics officers, and the company has a community of ethics liaisons within business units.

Claire Handley

‘We’ve tried to push a values-led compliance and ethics program,’ explains Claire Handley, chief ethics and compliance officer. She notes that the company has a lot of people who work remotely – it has employees in 80 countries – and the team holds to the idea that compliance and ethics go wherever they are. She adds that the strength of the program is that the team behind it is in synch.

Among other things, the team offers guidance and direction to help employees follow JLL’s code of ethics. The company has various mechanisms by which individuals can report allegations of misconduct, including an external reporting hotline available 24/7 in multiple languages. Reports are followed up via an investigations protocol that operates consistently across the firm and is managed centrally.

This is an excerpt of an article featuring in a special report celebrating the winners of Corporate Secretary’s 15th annual Corporate Governance Awards. You can access the full article and reports on all the other honorees here.

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